Effective Date: September 29, 2025
Maid Blast / MaidBlast.com (“Maid Blast,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Maid Blast collects, uses, discloses, stores, and protects personal information when you visit our website, request or purchase our cleaning services, communicate with us, or otherwise interact with us.
This Privacy Policy is intended to describe our practices in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Canada’s Anti-Spam Legislation (CASL).
Depending on how you interact with Maid Blast, we may collect the following information:
When you request information, obtain a quote, book a cleaning service, make a purchase, create an account, complete a form, contact us, or otherwise communicate with us, we may collect:
Full name
Service address
Billing address
Email address
Telephone or mobile phone number
Details about the cleaning service you request
Preferred appointment dates and times
Property information relevant to providing the service
Information you provide in messages, forms, emails, or other communications
Payment and transaction information
Information necessary to process and manage your service request
Payment information may be processed through third-party payment processors. Maid Blast may not directly store complete payment card information on its own systems.
When you visit our website, certain information may be automatically collected, including:
IP address
Browser type and version
Device type
Operating system
Time zone
Approximate geographic location derived from technical information
Pages visited
Links clicked
Referring website or search terms
Date and time of visits
Website interaction information
Other technical and usage information
We refer to this information collectively as “Device Information.”
Maid Blast may use cookies, pixels, tags, analytics tools, log files, and similar technologies to operate, secure, analyze, and improve our website.
Cookies are small data files stored on your device that may help us recognize your browser and remember certain information.
We may use these technologies for purposes including:
Website functionality
Remembering preferences
Understanding website traffic
Measuring advertising performance
Improving our website
Detecting fraudulent or suspicious activity
Understanding how visitors interact with our website
Measuring the effectiveness of marketing campaigns
Providing or measuring relevant advertising
We may use services such as Google Analytics and advertising or conversion-tracking technologies provided by third-party advertising platforms.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.
Where applicable, we will provide users with appropriate choices regarding non-essential cookies and tracking technologies.
We use personal information for legitimate business purposes, including:
Providing cleaning services
Processing service requests and bookings
Providing quotes and estimates
Processing payments
Scheduling appointments
Communicating with customers
Sending appointment confirmations and reminders
Providing invoices and receipts
Coordinating cleaning services
Providing customer support
Responding to questions and requests
Improving our services and website
Detecting, preventing, and investigating fraud or misuse
Maintaining business and transaction records
Managing customer relationships
Sending marketing communications where permitted and where you have provided the required consent
Measuring and improving our advertising and marketing campaigns
Complying with legal and regulatory obligations
Protecting our legal rights and interests
We will not use personal information for purposes that are unrelated to the purposes described in this Privacy Policy without obtaining additional consent where required by applicable law.
Maid Blast may collect mobile telephone numbers from customers and prospective customers who voluntarily provide their number and separately opt in to receive SMS/text messages from Maid Blast.
If you provide your mobile telephone number and expressly opt in to receive SMS/text messages from Maid Blast, you may receive text messages relating to our services.
SMS messages may include appointment confirmations, appointment reminders, quote communications, scheduling communications, service updates, customer service communications, and other messages related to Maid Blast services. Promotional messages may be sent where the customer has provided the appropriate consent.
Maid Blast may collect mobile telephone numbers from customers and prospective customers who voluntarily provide their number and separately opt in to receive SMS messages from Maid Blast.
Where SMS consent is obtained through MaidBlast.com, customers and prospective customers may opt in through a service inquiry, quote, booking, or other applicable website form.
The SMS consent checkbox will be optional and will not be pre-checked. The SMS consent option will be presented separately from general website terms, service-request information, and other form fields.
The SMS opt-in disclosure will identify Maid Blast as the sender and will explain that the customer may receive SMS messages relating to cleaning service inquiries, quotes, bookings, appointments, scheduling, service updates, customer service, and, where applicable, promotional messages.
The opt-in disclosure will provide access to Maid Blast’s Privacy Policy and Terms of Service.
An affirmative action, such as actively selecting the SMS consent checkbox, is required to provide SMS consent.
SMS consent is not a condition of purchasing any Maid Blast product or service.
Depending on the consent provided and the nature of the customer relationship, SMS messages may include:
Appointment confirmations
Appointment reminders
Quote communications
Booking communications
Scheduling communications
Service updates
Cleaner arrival or service-related notifications
Customer service communications
Information related to a service request
Payment or invoice notifications
Promotional offers and marketing messages where the required consent has been provided
Promotional messages will only be sent where Maid Blast has obtained the consent required under applicable law.
Customers may opt out of SMS communications at any time by replying STOP to a Maid Blast text message.
Customers may also request assistance by replying HELP or by contacting Maid Blast using the contact information provided on our website.
After an opt-out request is received, Maid Blast will honor the applicable request and will not send further SMS messages of the type covered by the opt-out, except where permitted or required by applicable law.
Customers may contact Maid Blast if they wish to withdraw SMS consent or have questions about their SMS preferences.
SMS support is available at 437-991-6500 or by email at info@maidblast.com.
Message frequency varies depending on the customer’s interactions with Maid Blast, including service inquiries, quotes, bookings, appointments, and other communications.
Message and data rates may apply depending on the customer’s mobile service provider and wireless plan.
Maid Blast does not guarantee that SMS messages will be delivered without delay or interruption, as delivery may depend on wireless carriers and telecommunications networks.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Maid Blast does not sell, rent, or share your mobile telephone number or SMS opt-in information with third parties for their own marketing purposes.
SMS opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing purposes.
Maid Blast will not share SMS opt-in information with third parties or affiliates for the purpose of allowing those parties to send their own marketing or promotional text messages.
Information sharing with service providers or subcontractors that support Maid Blast’s business operations, such as customer service, scheduling, communications, or messaging services, is permitted where necessary to provide those services.
Maid Blast may use third-party service providers to process, transmit, store, or facilitate SMS communications on Maid Blast’s behalf. These service providers may process mobile telephone numbers and SMS consent information only as necessary to provide services to Maid Blast and are not permitted to use SMS opt-in information for their own independent marketing or promotional purposes.
Your decision to opt in to SMS communications does not authorize another company to send you its own promotional text messages.
Maid Blast maintains records of SMS consent and opt-out requests and honors applicable opt-out requests.
SMS consent records may include information such as the telephone number, date and time of consent, method of consent, applicable consent language, and related records necessary to demonstrate and manage consent.
Maid Blast retains these records in accordance with its record-retention practices and applicable legal requirements.
If you provide your email address, we may use it to communicate with you regarding:
Service requests
Quotes
Appointments
Payments
Invoices
Customer service
Other transactions involving Maid Blast
Where required by law, we will obtain consent before sending commercial electronic messages.
You may unsubscribe from promotional email communications by using the unsubscribe link included in the applicable email.
Unsubscribing from marketing communications does not necessarily stop essential transactional or service-related communications that are necessary to provide services you have requested.
Maid Blast does not sell personal information to data brokers or third parties for their own marketing purposes.
We may disclose personal information where reasonably necessary to operate our business and provide services.
For example, we may disclose information to:
Payment processors
Scheduling and booking platforms
Customer relationship management systems
Website hosting providers
Email and SMS communication providers
Technology and software providers
Analytics providers
Advertising and marketing technology providers
Contractors or service personnel involved in providing your requested service
Professional advisors such as accountants, lawyers, or insurers
Government authorities where legally required
These disclosures are made only for legitimate business purposes, such as providing requested services, processing transactions, operating our technology systems, protecting our business, or complying with legal obligations.
Maid Blast does not sell, rent, or trade your personal information to third parties for monetary compensation or for their own independent marketing purposes.
In particular:
Maid Blast does not sell or share SMS opt-in information, including mobile phone numbers obtained through SMS consent, with third parties for their own marketing or promotional purposes.
Maid Blast may use third-party companies to help operate our business.
These companies may process personal information on our behalf for purposes such as:
Website hosting
Payment processing
Customer relationship management
Scheduling
Email delivery
SMS delivery
Analytics
Advertising measurement
Data storage
Business administration
We take reasonable steps to use service providers that provide appropriate safeguards for personal information.
Some service providers may process or store information outside Canada, including in the United States or other jurisdictions. Information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed.
Maid Blast takes reasonable physical, technological, and organizational safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction.
Depending on the circumstances, safeguards may include:
Password-protected systems
Access controls
Restricted employee or contractor access
Secure software platforms
Encryption or secure transmission technologies where appropriate
Administrative procedures
Security monitoring
Vendor and service-provider controls
Secure disposal of information when it is no longer required
No method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.
If a privacy breach occurs that creates a real risk of significant harm, Maid Blast will take the steps required under applicable Canadian privacy law.
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with legal, accounting, tax, insurance, or regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely destroy, erase, or anonymize it, subject to applicable legal or contractual requirements.
A request to delete information does not necessarily require us to delete information that we are legally required or reasonably permitted to retain.
Subject to applicable Canadian law, you may have the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request that your information be updated
Withdraw consent to certain uses of your personal information
Unsubscribe from marketing emails
Unsubscribe from marketing SMS messages
Ask questions about how your personal information is collected, used, or disclosed
Make a privacy complaint
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawing consent may affect our ability to provide certain services where the information is necessary to fulfill the service or transaction.
To request access, correction, deletion, or withdrawal of consent, please contact us using the contact information below.
Maid Blast makes reasonable efforts to ensure that personal information in our custody or control is accurate, complete, and up to date for the purposes for which it is used.
You may contact us to request correction or updating of your personal information.
Some web browsers may send “Do Not Track” signals or similar mechanisms.
Our website may not respond to all browser-based Do Not Track signals. Our use of cookies and tracking technologies is described in the “Cookies and Tracking Technologies” section of this Privacy Policy.
Maid Blast’s website and services are intended for adults.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and address the situation.
Our website may contain links to third-party websites, services, or platforms.
Maid Blast is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
Maid Blast may use Google Analytics or similar analytics services to understand how visitors use our website and to improve our services and marketing.
We may also use advertising platforms and conversion-tracking technologies to measure advertising performance and understand how users interact with our website after viewing or interacting with advertisements.
Third-party advertising providers may use cookies or similar technologies subject to their own privacy policies and applicable law.
You can learn more about Google’s privacy practices through Google’s published privacy information.
Maid Blast may disclose personal information without additional consent where permitted or required by applicable law.
This may include disclosures:
Required by law
In response to a court order, warrant, subpoena, or other lawful request
To comply with regulatory requirements
To detect or prevent fraud
To investigate suspected illegal activity
To protect the rights, property, or safety of Maid Blast, our customers, employees, contractors, or others
In connection with a business transaction where legally permitted
We will limit such disclosures to what is reasonably necessary for the applicable purpose.
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, legal requirements, or privacy practices.
When we make changes, we will update the “Effective Date” at the top of this Privacy Policy.
Where required by applicable law, we will provide additional notice or obtain additional consent for material changes to how we collect, use, or disclose personal information.
If you have questions about this Privacy Policy, want to request access to or correction of your personal information, wish to withdraw consent, or want to make a privacy complaint, please contact us:
Maid Blast
Email: info@maidblast.com
Website: MaidBlast.com
SMS Support: 437-991-6500
We will make reasonable efforts to respond to privacy requests and complaints within the time required by applicable law.
If you are not satisfied with our response to a privacy concern, you may have the right to file a complaint with the applicable Canadian privacy regulator, including the Office of the Privacy Commissioner of Canada, depending on the circumstances and applicable law.
