Effective Date: August 9, 2025
Website: MaidBlast.com
These Terms of Service (“Terms”) govern the use of the Maid Blast website, the purchase and provision of cleaning services, and all related services provided by Maid Blast (“Maid Blast,” “we,” “us,” or “our”) to customers (“Customer,” “you,” or “your”).
By accessing MaidBlast.com, submitting a booking request, requesting a quote, scheduling a cleaning service, making a payment, or otherwise engaging Maid Blast for services, you acknowledge that you have read, understood, and agreed to these Terms, subject to any rights that cannot legally be waived under applicable law.
If you do not agree with these Terms, you should not use the website or purchase services from Maid Blast.
For purposes of these Terms:
“Services” means residential, apartment, condominium, house, Airbnb/short-term rental, move-in, move-out, deep-cleaning, recurring cleaning, and other cleaning-related services offered by Maid Blast.
“Customer” means the individual or legal entity purchasing or receiving Services.
“Service Address” means the property or premises where Services are to be performed.
“Cleaner” or “Service Provider” means an individual, contractor, employee, subcontractor, or other service professional assigned by Maid Blast to perform Services.
“Booking” means a confirmed appointment for Services.
“Quote” means an estimate or proposed price provided by Maid Blast based on information supplied by the Customer.
“Business Day” means a day other than a Saturday, Sunday, or statutory holiday applicable in the relevant jurisdiction.
You represent that:
You are legally capable of entering into a binding agreement;
The information you provide to Maid Blast is accurate and complete;
You have authority to authorize Maid Blast to enter the Service Address and perform the requested Services; and
If you are booking Services on behalf of another person or organization, you have authority to do so.
If the Customer is a corporation, partnership, property manager, landlord, real estate professional, or other organization, the individual making the Booking represents that they have authority to bind that organization.
Maid Blast provides cleaning and related services according to the scope of work selected by the Customer or otherwise agreed upon between the parties.
Services may include, without limitation:
Residential house cleaning;
Apartment and condominium cleaning;
Recurring cleaning;
One-time cleaning;
Deep cleaning;
Move-in cleaning;
Move-out cleaning;
Airbnb and short-term rental cleaning;
Real-estate-related cleaning; and
Other cleaning services offered by Maid Blast from time to time.
The exact Services provided will depend on the Customer’s Booking, quote, service description, property condition, and any additional services approved by Maid Blast.
Maid Blast reserves the right to decline a service request where the requested work is outside our service capabilities, presents an unreasonable safety risk, requires specialized equipment or licensing, or otherwise cannot reasonably be performed.
Any price displayed on the website or communicated before inspection may constitute an estimate unless expressly identified as a fixed price.
Quotes may be based on information provided by the Customer, including:
Property size;
Number of bedrooms and bathrooms;
Property condition;
Type of cleaning requested;
Frequency of service;
Presence of pets;
Amount of clutter;
Flooring and surface types;
Additional requested services; and
Other relevant circumstances.
If the actual condition or characteristics of the property materially differ from the information supplied by the Customer, Maid Blast may contact the Customer before performing additional work.
Additional services or additional labour may require additional charges. No material increase in price will be charged without the Customer’s authorization, except where otherwise permitted by applicable law or expressly agreed in advance.
A request submitted through MaidBlast.com does not necessarily constitute a confirmed appointment.
A Booking becomes confirmed when Maid Blast communicates confirmation to the Customer through an appropriate communication method, which may include email, telephone, text message, online booking confirmation, or another electronic communication.
Maid Blast may require payment information, a deposit, or other information before confirming a Booking.
Maid Blast reserves the right to decline or cancel a Booking where availability, staffing, service-area limitations, safety concerns, inaccurate information, or other legitimate business circumstances prevent us from providing the requested Services.
The Customer agrees to:
Provide accurate information concerning the property and requested Services;
Provide reasonable and safe access to the Service Address;
Ensure that the property is reasonably accessible at the scheduled time;
Inform Maid Blast of relevant conditions that may affect the Services;
Secure valuable, fragile, irreplaceable, or highly sensitive items;
Secure pets when reasonably necessary for the safety of the Cleaner;
Inform Maid Blast of known hazards or dangerous conditions;
Provide working utilities reasonably necessary to perform the Services, including water and electricity where required;
Ensure that the Cleaner can safely perform the requested work; and
Pay all amounts properly due for Services.
The Customer must not require a Cleaner to perform work that is unsafe, unlawful, or outside the agreed scope of Services.
The Customer must provide reasonable access to the Service Address at the scheduled time.
Where the Customer is not present, the Customer may provide access instructions, keys, access codes, concierge instructions, lockbox information, or other lawful means of entry.
The Customer is responsible for ensuring that any access information supplied to Maid Blast is accurate and valid.
Maid Blast will use reasonable care when handling keys, access codes, or other access information.
The Customer should not provide Maid Blast with unnecessary passwords or security credentials.
If a Cleaner arrives at the scheduled Service Address and cannot reasonably gain access because of the Customer’s failure to provide access, incorrect access information, security restrictions, or other circumstances within the Customer’s control, Maid Blast may treat the appointment as a missed appointment.
Applicable cancellation, lockout, or minimum-service charges may apply where such charges were disclosed to the Customer at the time of Booking or are otherwise permitted by applicable law.
If the Cleaner is required to wait for access, Maid Blast may charge reasonable additional waiting time where such charges were disclosed or agreed upon.
Customers may request cancellation or rescheduling of a Booking by contacting Maid Blast through the contact method designated by Maid Blast.
Maid Blast may establish cancellation deadlines and applicable cancellation charges for particular Services or Bookings. Any applicable cancellation charge will be disclosed to the Customer before or at the time of Booking where required by law.
Cancellation charges will not limit any cancellation or other rights that the Customer has under applicable consumer-protection legislation.
Where a Customer repeatedly cancels, reschedules, or fails to provide access, Maid Blast may require a deposit or other payment arrangement for future Bookings.
Maid Blast may cancel or reschedule a Booking where reasonably necessary, including because of:
Cleaner illness or unavailability;
Severe weather or unsafe travel conditions;
Emergency circumstances;
Unsafe property conditions;
Lack of access;
Incorrect Booking information;
Service-area limitations;
Equipment or operational problems; or
Other circumstances beyond Maid Blast’s reasonable control.
Where Maid Blast cancels a prepaid service and does not provide a reasonable replacement appointment, any refund required by applicable law will be provided.
Cleaning results may depend on the condition and characteristics of the property.
Maid Blast does not guarantee that every stain, mark, odour, buildup, discoloration, damage, or other condition can be completely removed.
Certain conditions may require specialized restoration, repair, hazardous-material handling, pest control, construction cleaning, or other services outside the scope of ordinary residential cleaning.
Unless expressly agreed otherwise, Maid Blast does not provide specialized restoration, biohazard remediation, mould remediation, asbestos remediation, pest control, hazardous-material removal, or other regulated or specialized services.
The Customer must disclose known hazardous conditions before Services begin.
Maid Blast may refuse, suspend, or terminate Services where a Cleaner reasonably believes that the property presents a significant health or safety risk.
Examples may include:
Exposed electrical hazards;
Dangerous structural conditions;
Uncontrolled animals;
Significant infestation;
Hazardous substances;
Needles or other dangerous objects;
Excessive accumulation of waste;
Severe unsanitary conditions requiring specialized remediation; or
Any other condition presenting an unreasonable risk.
Maid Blast will not require a Cleaner to perform work that the Cleaner reasonably believes cannot safely be performed.
Customers must disclose the presence of pets when reasonably relevant to the Services.
Customers are responsible for ensuring that pets do not interfere with the Cleaner or create an unsafe working environment.
Maid Blast is not responsible for a pet that escapes because the Customer failed to properly secure the pet or failed to provide adequate access instructions.
Customers should secure cash, jewellery, collectibles, confidential documents, electronics, antiques, artwork, heirlooms, and other valuable or irreplaceable items before Services begin.
Maid Blast is not responsible for loss or damage to items that were improperly stored, inherently fragile, unstable, defective, improperly installed, or otherwise susceptible to damage during ordinary cleaning activities, except to the extent liability cannot legally be excluded.
Maid Blast expects Cleaners to exercise reasonable care while performing Services.
If the Customer believes that Maid Blast caused damage to property, the Customer should notify Maid Blast as soon as reasonably possible and provide photographs and other relevant information where available.
Maid Blast may investigate the claim and may request reasonable documentation, photographs, receipts, repair estimates, or other evidence.
Nothing in these Terms limits any legal rights or remedies available to the Customer under applicable law.
Maid Blast is not responsible for pre-existing damage, deterioration, wear, defects, improper installation, unstable fixtures, or conditions that existed before Services were performed.
The Customer acknowledges that cleaning may reveal pre-existing conditions that were not previously visible.
Maid Blast may use commercially available cleaning products and equipment appropriate for ordinary cleaning services.
The Customer must disclose known allergies, sensitivities, delicate surfaces, special finishes, or manufacturer-specific cleaning requirements before Services begin.
Maid Blast may decline to use a product or method where doing so could reasonably create a safety risk or risk of damage.
Customers requesting the use of a particular cleaning product or method acknowledge that Maid Blast cannot guarantee compatibility with every surface unless the manufacturer specifically approves the method.
The Customer agrees to pay all charges for Services in accordance with the price communicated at the time of Booking or otherwise agreed between the parties.
Payment may be made through payment methods accepted by Maid Blast.
Applicable taxes and other disclosed charges may be added to the price.
Unless otherwise agreed, payment is due upon completion of the Services.
For recurring, commercial, property-management, or other accounts, Maid Blast may establish different invoicing and payment terms.
If a payment is declined, reversed, disputed, or otherwise unsuccessful, the Customer remains responsible for the amount properly owed.
Maid Blast may suspend future Services until outstanding amounts are paid.
Maid Blast may also seek recovery of reasonable collection costs to the extent permitted by applicable law.
Tips or gratuities are optional unless expressly agreed otherwise.
Any tip paid to a Cleaner is separate from the price of the Services.
Maid Blast strives to provide high-quality Services.
If the Customer is dissatisfied with a Service, the Customer should contact Maid Blast promptly and provide a reasonable description of the concern.
Where appropriate, Maid Blast may offer an opportunity to return and address a cleaning issue.
A request for a re-clean does not automatically constitute an admission of liability.
Any re-clean, credit, refund, or other resolution will be determined based on the circumstances and applicable law.
Cleaning Services are performed using reasonable care and commercially reasonable cleaning practices.
Maid Blast does not guarantee a particular result where the requested result depends on factors outside Maid Blast’s reasonable control, including:
Permanent staining;
Damage;
Discoloration;
Age-related deterioration;
Defective materials;
Improper maintenance;
Existing odours;
Excessive buildup;
Surface incompatibility; or
Conditions requiring specialized restoration.
To the maximum extent permitted by applicable law, Maid Blast will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the Services or these Terms, including loss of income, loss of business, loss of use, loss of opportunity, or similar losses.
To the maximum extent permitted by law, Maid Blast’s liability for a claim relating to Services will be limited to the amount paid by the Customer for the specific Service giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including liability arising from statutory consumer rights.
Maid Blast may use employees, independent contractors, subcontractors, or other qualified service providers to perform Services.
The Customer agrees that Maid Blast may assign a different Cleaner or service professional where reasonably necessary.
Maid Blast remains responsible for the Services it contracts to provide, subject to these Terms and applicable law.
Unless otherwise agreed in writing, Customers may not knowingly circumvent Maid Blast by directly hiring or engaging a Cleaner introduced to the Customer through Maid Blast for substantially similar cleaning services during the applicable service relationship.
Nothing in this section prevents a Customer from exercising any right that cannot legally be restricted.
Any restriction or fee under this section must be reasonable and enforceable under applicable law.
MaidBlast.com is provided for general information, service requests, bookings, communication, and related business purposes.
The Customer agrees not to:
Use the website for unlawful purposes;
Attempt to interfere with website security;
Introduce malicious code;
Attempt unauthorized access;
Copy or reproduce website content without permission;
Misrepresent their identity; or
Use the website in a manner that could damage Maid Blast or its systems.
Maid Blast may modify, suspend, or discontinue portions of the website without notice where reasonably necessary.
Maid Blast attempts to keep website information accurate and current.
However, website content may contain errors, omissions, typographical errors, outdated information, or information that changes over time.
Website photographs may be illustrative and may not represent the exact appearance of a particular Service or property.
Unless otherwise indicated, the Maid Blast name, trademarks, logos, graphics, website content, photographs, text, designs, and other materials on MaidBlast.com are owned by or licensed to Maid Blast.
Customers may not reproduce, modify, distribute, publish, sell, or commercially exploit Maid Blast intellectual property without prior written permission.
Customers may voluntarily submit reviews, testimonials, photographs, comments, or other content relating to Maid Blast.
By submitting such content, the Customer grants Maid Blast a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, and distribute the submitted content for legitimate business and marketing purposes, subject to applicable privacy laws.
Maid Blast will not knowingly misrepresent a customer’s review or testimonial.
Customers should not submit confidential or sensitive personal information in public reviews.
Maid Blast may request photographs from a Customer for purposes including quoting, estimating, documenting property condition, or resolving a service concern.
Customers should avoid including unnecessary personal, financial, medical, or other sensitive information in photographs.
Maid Blast will handle personal information in accordance with its applicable privacy practices and Privacy Policy.
Maid Blast may collect and use personal information necessary to operate the business and provide Services, including information required for:
Booking and scheduling;
Customer service;
Payment processing;
Communications;
Service delivery;
Fraud prevention;
Recordkeeping;
Marketing where permitted; and
Legal and regulatory compliance.
Maid Blast’s collection, use, disclosure, and protection of personal information are governed by its Privacy Policy and applicable privacy laws.
By communicating electronically with Maid Blast, the Customer acknowledges that electronic communications may be used for service-related purposes, including:
Booking confirmations;
Appointment reminders;
Scheduling communications;
Service updates;
Payment communications;
Customer-service communications; and
Other communications reasonably related to the Customer’s relationship with Maid Blast.
Where legally permitted, electronic records and electronic signatures may be used to establish or document agreements and transactions.
Ontario’s Electronic Commerce Act recognizes electronic information and documents in circumstances covered by the legislation.
Marketing communications will be handled in accordance with applicable anti-spam and privacy requirements.
Where the Customer provides a telephone number and consents to communications, Maid Blast may use telephone calls and text messages for purposes reasonably related to requested or scheduled Services.
Marketing communications will only be sent where the applicable legal requirements for such communications have been satisfied.
Customers may request that marketing communications cease by using the applicable unsubscribe or opt-out mechanism or by contacting Maid Blast.
Maid Blast may use third-party payment processors to process payments.
Payment information may be collected and processed by those providers in accordance with their applicable terms and privacy policies.
Maid Blast does not guarantee the availability or uninterrupted operation of third-party payment systems.
Maid Blast will not be responsible for delay or failure to perform caused by circumstances beyond its reasonable control, including severe weather, natural disasters, fire, flood, epidemic, pandemic, labour disruption, government action, transportation disruption, utility failure, communication failure, or other extraordinary circumstances.
Where reasonably possible, Maid Blast will attempt to notify affected Customers and reschedule Services.
To the extent permitted by applicable law, the Customer agrees to indemnify and hold harmless Maid Blast, its owners, officers, directors, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:
The Customer’s breach of these Terms;
False or materially inaccurate information supplied by the Customer;
Unsafe conditions at the Service Address that the Customer failed to disclose;
The Customer’s unlawful conduct; or
Damage or injury caused by the Customer, members of the Customer’s household, guests, pets, or other persons under the Customer’s control.
This section does not apply to the extent that the claim resulted from Maid Blast’s negligence, wilful misconduct, or liability that cannot legally be transferred to the Customer.
If a dispute arises concerning Services, the parties should first attempt to resolve the matter in good faith by contacting Maid Blast.
Nothing in this section prevents a Customer from exercising a statutory right, filing a complaint with a government authority, or pursuing a remedy that cannot legally be restricted.
Where litigation is permitted and necessary, the dispute will be subject to the laws applicable in the jurisdiction governing the transaction, subject to any mandatory consumer-protection laws applicable to the Customer.
These Terms will be governed by the laws of the Province of Ontario and the applicable laws of Canada, except to the extent that mandatory laws of another jurisdiction apply to a particular Customer or transaction.
If the Customer resides outside Ontario, mandatory consumer-protection laws applicable to that Customer may continue to apply notwithstanding this provision.
Nothing in these Terms is intended to remove, restrict, or waive any consumer rights that cannot legally be excluded under applicable legislation.
Where a consumer contract is subject to Ontario’s Consumer Protection Act, applicable statutory requirements take precedence over any inconsistent provision of these Terms.
Ontario law provides specific protections concerning certain consumer contracts, including requirements concerning disclosure, copies of agreements, internet agreements, and cancellation rights in prescribed circumstances.
Maid Blast may update these Terms from time to time.
The updated Terms will be posted on MaidBlast.com with a revised Effective Date.
Changes will apply prospectively unless otherwise required by law.
The Terms applicable to a particular Booking will generally be those accepted by the Customer when the Booking was made, except where an updated provision is required by law or otherwise agreed by the parties.
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
A failure by Maid Blast to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision in the future.
These Terms, together with any applicable Booking confirmation, quote, service agreement, invoice, Privacy Policy, and other written terms expressly incorporated into the transaction, constitute the agreement between Maid Blast and the Customer concerning the Services.
If there is a conflict between these Terms and a specific written service agreement signed by both parties, the specific signed agreement will govern to the extent of the conflict.
The Customer may not assign or transfer its rights or obligations under these Terms without Maid Blast’s prior written consent, except where such restriction is prohibited by law.
Maid Blast may assign or transfer its rights and obligations in connection with a corporate restructuring, sale of assets, merger, acquisition, or similar business transaction.
Notices to Maid Blast may be sent through the contact information published on MaidBlast.com or through another communication method specifically designated by Maid Blast.
Notices to the Customer may be sent to the email address, telephone number, mailing address, or other contact information supplied by the Customer.
The Customer is responsible for keeping contact information current.
Headings are provided for convenience only and do not affect interpretation.
The singular includes the plural and vice versa where the context requires.
The words “including” and “includes” mean “including without limitation.”
Questions concerning these Terms, Services, bookings, payments, or complaints may be directed to:
Maid Blast
Website: MaidBlast.com
Email: info@maidblast.com
Telephone: 437-991-6500
Business Address: N/A
By booking, purchasing, or receiving Services from Maid Blast, the Customer acknowledges that:
The Customer has had an opportunity to review these Terms;
The Customer understands the applicable Service description and price;
The Customer agrees to provide accurate information;
The Customer agrees to provide reasonable access to the Service Address;
The Customer agrees to pay the applicable charges;
The Customer understands the applicable cancellation and rescheduling provisions;
The Customer understands that cleaning results may vary depending on property conditions; and
The Customer agrees to these Terms subject to all rights and protections available under applicable law.
END OF TERMS OF SERVICE
